INTRODUCTION:
This course introduces participants to the strategic use of Key Performance Indicators (KPIs) as tools for measuring and managing organisational performance. It provides a clear understanding of how to define, select, and implement relevant KPIs that align with business objectives. Participants will gain the skills to transform data into actionable insights, driving improvement and accountability at all levels.
TARGET AUDIENCE FOR THE COURSE:
- Managers and supervisors responsible for performance oversight
- Professionals involved in planning, reporting, or evaluation
- Individuals seeking to improve organisational monitoring processes
COURSE OBJECTIVES:
- Understand the role and importance of KPIs in performance management
- Learn how to design meaningful and measurable indicators
- Align KPIs with strategic goals and operational targets
- Interpret performance data to support informed decisions
- Develop practical dashboards and reporting tools
- Foster a performance-driven culture within teams
- Enhance monitoring systems for continuous improvement
COURSE TOPICS:
❖ Introduction
- What are KPIs and why they matter
- Principles of effective performance measurement
- Common types of indicators and their uses
- Challenges in setting and managing KPIs
❖ Designing and Aligning KPIs
- Setting objectives and success criteria
- Selecting relevant metrics for different functions
- Ensuring clarity, measurability, and alignment
- Linking KPIs to strategic plans
❖ Measurement and Analysis
- Gathering accurate performance data
- Analysing trends and variances
- Using KPIs for decision support
- Visual representation of performance
❖ Implementation and Culture
- Embedding KPIs in daily operations
- Reporting structures and frequency
- Encouraging accountability and ownership
- Using KPIs for feedback and development
