This course is designed to equip supervisors and aspiring team leaders with the skills and tools necessary for effective oversight and guidance. It explores the practical aspects of managing people, improving team performance, and maintaining productivity. Participants will develop a supervisory mindset that balances authority, communication, and support.
TARGET AUDIENCE FOR THE COURSE:
- Supervisors currently managing teams or departments
- Employees preparing for supervisory roles
- Professionals seeking to strengthen leadership and team coordination abilities
COURSE OBJECTIVES:
- Understand the core responsibilities of an effective supervisor
- Enhance communication and conflict resolution skills
- Apply leadership techniques to motivate and guide teams
- Set clear expectations and provide constructive feedback
- Monitor performance and address behavioural or productivity issues
- Foster a positive and collaborative team environment
- Adapt supervisory style to meet different team needs and challenges
COURSE TOPICS:
❖ Introduction
- The role of the supervisor in organisational success
- Supervision versus management
- Essential skills for frontline leadership
- Challenges faced by supervisors
❖ Leadership and Team Management
- Understanding team dynamics
- Motivating and engaging staff
- Delegating tasks and setting priorities
- Supporting team development
❖ Communication and Problem-Solving
- Building open and effective communication channels
- Handling workplace disagreements
- Providing feedback and coaching
- Decision-making under pressure
❖ Performance and Accountability
- Setting measurable goals and expectations
- Tracking team progress
- Addressing under-performance
- Encouraging accountability and initiative
