This course is designed to enhance participants’ ability to communicate clearly, confidently, and professionally in a variety of workplace settings. It covers the principles of effective verbal and non-verbal communication, active listening, and strategies for building positive interactions. Participants will strengthen their interpersonal skills to support collaboration, conflict resolution, and productive relationships.

TARGET AUDIENCE FOR THE COURSE:

• Professionals seeking to improve communication within teams or departments
• Individuals in customer-facing, supervisory, or leadership roles
• Staff who wish to develop confidence in daily professional interactions

COURSE OBJECTIVES:

• Understand the foundations of effective communication in the workplace
• Identify barriers to communication and how to overcome them
• Develop listening skills and respond appropriately in conversations
• Adapt communication styles to suit different audiences and situations
• Handle disagreements and sensitive discussions tactfully
• Build rapport and strengthen team collaboration
• Improve clarity, tone, and professionalism in all forms of expression

COURSE TOPICS:

❖ Introduction

• The role of communication in professional success
• Types and channels of workplace communication
• The communication process and common challenges
• The impact of body language and tone

❖ Communication Techniques

• Principles of clear and respectful expression
• Active listening and thoughtful questioning
• Adjusting language and approach for different contexts
• Giving and receiving constructive feedback

❖ Interaction and Interpersonal Skills

• Building trust and rapport
• Managing group discussions and meetings
• Responding to conflict with confidence and empathy
• Promoting positive and respectful work culture

❖ Professional Communication Tools

• Writing effective emails and memos
• Speaking with clarity and confidence
• Telephone and virtual communication etiquette
• Using communication to support leadership and teamwork